Shipping Policy
Same-day dispatch in Bangkok on orders placed before 14:00 ICT, Monday to Friday. Tracked shipping worldwide.
Shipping Rates & Delivery Times
All prices are in Thai Baht (THB). Delivery windows are estimates and begin from the date of dispatch, not the date of order.
| Destination | 1–3 items | 4+ items | Estimated delivery |
|---|---|---|---|
| Thailand (domestic) All provinces | Free | Free | 1–3 business days |
| Europe EU, UK & most of Europe (excl. Scandinavia) | ฿700 | ฿1,100 | 7–21 business days |
| United States All US states | ฿1,100 | ฿1,600 | 7–21 business days |
| Australia & New Zealand | ฿1,100 | ฿1,600 | 7–21 business days |
| Rest of world Most countries not listed above | ฿900 | ฿1,300 | 10–25 business days |
| Scandinavia Norway, Sweden, Denmark, Finland, Iceland | We do not ship to this region due to consistent customs restrictions. | ||
Domestic Thailand orders require a valid Thai phone number at checkout for last-mile tracking access. If you are ordering within Thailand without a local number, contact us before placing your order.
Tracking & Updates
Once your order is dispatched, a tracking number is sent to the email address on your order. You can follow the parcel using that number on the carrier’s website. If you have not received a tracking update within 3 business days of your expected dispatch date, contact us and we will investigate.
Customs & Import
Buyers are responsible for verifying that receipt of research peptides is permitted under the laws of their country or region. Any duties, import taxes, or customs fees that apply are the buyer’s responsibility. Northstate Labs is not liable for parcels held, delayed, or seized by customs authorities. We do not falsify customs declarations.
Packaging
All orders are packed in plain, unmarked external packaging. No product names, company branding, or descriptions of the contents appear on the outside of the parcel. Internally, vials are secured and temperature-protected. A digital batch record is sent to your email; a printed copy is not included inside the package.
Cold Chain & Stability
All peptides are dispatched as lyophilized powder, which is stable at ambient temperature for the duration of standard shipping. No cold-chain packaging is required for transit. Storage at −20°C begins on receipt. Reconstituted solutions must be kept at −80°C and are not suitable for shipping.
Delivery Guarantee
If your tracked parcel shows no movement for 30 days after dispatch (international) or 10 days (domestic), contact us. We will open a carrier investigation. If the parcel is confirmed lost, we will reship at no cost. Parcels seized by customs are not covered under this guarantee; see the customs policy above.
Address Accuracy
Please verify your shipping address carefully before completing checkout. Northstate Labs is not responsible for parcels lost or delayed due to an incorrect address entered at checkout. If you notice an error immediately after ordering, contact us as quickly as possible; we can correct the address if the order has not yet been dispatched.
Common Questions
How long does delivery take to my country?
Bangkok and Thailand metro orders typically arrive within 1 to 3 business days. International shipments to Europe and the US generally take 7 to 21 business days from dispatch. These are carrier estimates; actual delivery may vary depending on customs processing times in your country.
Will my order be confiscated by customs?
Research peptides are legal to import in many countries for laboratory use. The vast majority of our shipments clear customs without issue. That said, import regulations vary and are your responsibility to verify. We ship discreetly and accurately declare the contents. We cannot guarantee customs clearance in any jurisdiction.
Do you ship to all countries?
We ship to most countries worldwide. We do not currently ship to Scandinavia (Norway, Sweden, Denmark, Finland, Iceland) due to consistent customs restrictions in that region. If you are unsure whether we ship to your country, contact us before ordering.
How will the package appear on my doorstep?
The external packaging is completely plain. No company name, product description, or identifying information appears on the outside. The parcel looks like any standard e-commerce package. The sender address lists a generic business name.
Can I change my shipping address after ordering?
Address changes are possible only if your order has not yet been dispatched. Contact us as soon as possible after placing the order via email or live chat with your order number and the corrected address. Once a parcel is handed to the carrier, we cannot redirect it.
What happens if my order doesn’t arrive?
If tracking shows no movement for 30 days on international orders (or 10 days domestically), contact us with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement free of charge. Parcels seized by customs are not eligible for reshipment under this policy.
Is refrigeration required during shipping?
No. All products are dispatched as lyophilized (freeze-dried) powder, which is stable at room temperature throughout standard shipping durations. Cold-chain logistics are not needed for transit. Refrigerated storage at −20°C should begin as soon as you receive the order.
Still have a shipping question?
We respond to all inquiries within 24 hours on business days (Monday–Friday, 09:00–18:00 ICT).
Customs & taxes: Prices are exclusive of any import duty, VAT, or sales tax in the destination country. The recipient is responsible for any customs fees or local taxes imposed at the border. We declare contents accurately on customs forms.